This charter sets out the standards you can expect from the Tasmania University Union and the steps you can take if these standards are not met.

Service Guarantee

As our customer it's your right to expect: ~Friendly, courteous and respectful service ~Prompt handling of all enquiries ~Your needs to be listened to and responded to ~Staff will be trained to provide you with product knowledge.

Quality Commitments

We have a commitment to excellence through providing you with value, choice and meeting or exceeding customer expectations.

Professional Approach

We will be ethical and maintain the highest possible standards in our dealings with our customers and each other. 

Accountability

It shall be endeavoured at all times to: ~Provide reasons for decisions ~Give you opportunity to comment ~Treat customers confidentially

More Information

Need more information on TUU services? The TUU Contact Centre is the first place to go for information regarding events and services on campus. Union Services are regularly advertised in publications such as: ~the TUU web site ~the Student Observer ~Togatus The Union Administration Office; which is located above the Union Refectory in the Union Building on the Sandy Bay Campus of the University.